(Picture: Gina Grant)
If you have ever complained about something in a restaurant, shop or supermarket, you will know that the usual response is a brief apology and, if you’re fortunate, some sort of gift voucher.
When Gina Grant, from County Donegal, Ireland complained to Dunnes Stores that her weekly shop was incredibly difficult because she had to accommodate her disabled six-year-old son Francis, the supermarket designed and built a trolley just for him.
Francis has Mitochondrial Disease, an illness affecting all the cells in the body. Consequently Francis cannot do anything for himself, and Gina would either have to put Francis in the food compartment of the shopping trolley or push both a trolley and wheelchair whenever she went shopping.
If you have ever complained about something in a restaurant, shop or supermarket, you will know that the usual response is a brief apology and, if you’re fortunate, some sort of gift voucher.
When Gina Grant, from County Donegal, Ireland complained to Dunnes Stores that her weekly shop was incredibly difficult because she had to accommodate her disabled six-year-old son Francis, the supermarket designed and built a trolley just for him.
Francis has Mitochondrial Disease, an illness affecting all the cells in the body. Consequently Francis cannot do anything for himself, and Gina would either have to put Francis in the food compartment of the shopping trolley or push both a trolley and wheelchair whenever she went shopping.
(Picture: Gina Grant)
‘Ordinarily I have to put my son in the back of the trolley along with the food, which he finds incredibly stressful,’ Gina told the Irish Mirror.
‘When we get to the tills I would have to lay him down beside them to pack the bags. Sometimes I push his wheelchair while carrying several baskets on each arm.’
Gina says that the supermarket’s response was like ‘winning the lottery’.
‘Ordinarily I have to put my son in the back of the trolley along with the food, which he finds incredibly stressful,’ Gina told the Irish Mirror.
‘When we get to the tills I would have to lay him down beside them to pack the bags. Sometimes I push his wheelchair while carrying several baskets on each arm.’
Gina says that the supermarket’s response was like ‘winning the lottery’.
(Picture: Gina Grant)
‘I haven’t stopped smiling since. It was a pleasure to shop for once.
‘Francis was happy and comfortable in his seat. He loved it.’
A spokesperson for Dunnes Stores told the Mirror the company were now rolling out 155 of the specialist trolleys across their stores in Ireland.
‘I haven’t stopped smiling since. It was a pleasure to shop for once.
‘Francis was happy and comfortable in his seat. He loved it.’
A spokesperson for Dunnes Stores told the Mirror the company were now rolling out 155 of the specialist trolleys across their stores in Ireland.
Metro
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